Call Tracking
Unlock Call Intelligence
Discover the power of call tracking to transform raw customer interactions into strategic growth opportunities. Our platform uses AI and Machine Learning to automatically transcribe and analyze call sentiment, linking customer intent and key outcomes directly back to the campaigns that drove the call. This intelligent process ensures every conversation contributes to both real-time campaign optimization and team development.
Turn Calls Into Conversions
Analyze Call Volume
Monitor the number of calls, but more importantly, understand their source and attribution to specific campaigns. Our system automates this analysis to accurately track performance by time and channel, allowing you to instantly optimize budgets and improve resource allocation.
Assess Call Duration
Measure the average duration of calls to gauge customer satisfaction and intent. Our AI goes deeper, analyzing the correlation between call length, keywords, and final conversion, providing critical data to enhance your service delivery and refine targeting.
Listen to Call Recordings
Every call is transcribed and categorized, so you never miss valuable customer insights. Our intelligent system highlights key moments and sentiment within the recordings, saving management time and providing clear, actionable data to praise or fine-tune your team’s approach.
Optimize Your Team's Performance
Our system utilizes AI-flagged recordings for strategic employee training, ensuring your team maximizes every customer interaction. The AI automatically analyzes call sentiment and keywords to pinpoint key teaching moments, transforming hours of raw audio into precise coaching opportunities. This centralized, intelligent process makes managing staff development and marketing performance simple and seamless.
